POOLIN EOX 15-Needle Commercial Embroidery Machine,14"×20" Large Area,10‘’ Touchscreen,WiFi Design Transfer, Auto Color Change & Trim,for Hats, Hoodies,Jackets & T-Shirts,Business Production

⭐⭐⭐⭐⭐ I cannot say enough great things about the Poolin X Bai embroidery machine! From the moment I unboxed it, I could tell this was a high-quality, thoughtfully designed piece of equipment made for people who are serious about embroidery, whether for business or personal use. Ease of Setup & User-Friendly Design: The setup process was much smoother than I expected for such a powerful machine. The instructions were clear, and the learning curve wasn’t intimidating at all. Within a short time, I was able to thread the machine, load designs, and get it running. The large touchscreen display makes navigating settings and selecting designs incredibly easy. Even if you are newer to embroidery, the interface feels intuitive and user-friendly. Performance & Speed: This machine is an absolute workhorse! It runs smoothly and consistently, even on large and complex designs. I’ve been able to complete multiple projects back-to-back without any hiccups. The stitching quality is outstanding—clean, precise, and professional-looking every single time. The speed is impressive, yet it doesn’t sacrifice stitch accuracy. It’s reliable enough to handle bulk orders and detailed enough for one-of-a-kind custom pieces. Versatility & Features: One of the best parts about the Poolin X Bai is its versatility. I can embroider on a wide variety of fabrics, from lightweight cottons to heavier materials like denim and canvas. It comes with multiple hoops and supports larger embroidery areas, which gives me the freedom to create bigger, more detailed designs. The USB design transfer option is seamless, and it reads multiple file formats with no issue. Build Quality & Durability: The build of this machine is solid—sturdy, durable, and clearly made to last. It doesn’t wobble or feel flimsy during operation. You can tell Poolin and Bai put a lot of thought into the construction. This is definitely a machine I can count on for years to come. Value for Money: For the price, the Poolin X Bai embroidery machine is a phenomenal investment. You get commercial-level features and quality at a fraction of the cost of some other big-name brands. It has elevated my embroidery projects and has given me the confidence to take on more custom orders for my business. Customer Support & Community: Another highlight is the excellent support. Poolin and Bai have built a reputation for being responsive and helpful, and my experience matches that. The online community of users is also a huge plus—plenty of resources, tutorials, and tips are available, which makes learning and troubleshooting even easier. Final Thoughts: If you are on the fence about investing in the Poolin X Bai embroidery machine, take the leap—you won’t regret it. It’s fast, precise, versatile, and built to last. Whether you’re running a small embroidery business or just passionate about creating high-quality custom designs at home, this machine will exceed your expectations. It has definitely earned a permanent place in my workspace.

Let me just say that I am so happy with this purchase. There are many things that I need to address so humor me. 1. Be mindful that this machine is heavy. You will need at least 2 or more very strong individuals to lift and move this machine. 2. Measure your doorway. It is wide and may require you to take your doors off the hinges. 3. This machine is a thing of beauty and very intimidating if this is your first commercial embroidery machine. I cried and my anxiety escalated to a 10. 4. There will be a learning curve. Don't let it scare you. Embrace the challenge and it will pay off. 5. There is help out there. Although there is a time difference, Leo and Ren were the best. They responded quickly and guided me through all of my challenges with set up, tension testing, needle problems and everything else I messed up. 6. And finally, once you overcome all of the initial anxieties with set up and first stitch out, you will be very happy with this product. It stitches so nice and smooth. I want to make all of the things that I had so much trouble with when using my flatbed machine. I would absolutely recommend this machine for the cost and functionality it is well worth the purchase

Contacted the customer support through WhatsApp as soon as I set my machine up. They were very responsive (time difference aside) and supportive. Their guidance to get started on my first projects were very helpful and made my debuts smooth. The machine works great, big improvement from my single needle. Love it!

The machine was very easy to set up and learn to use. Very user friendly. Even for someone with zero experience. Only thing I do not like so far is the hoops that come with the machine. I'd suggest buying the magnetic mighty hoops when you purchase the machine and save yourself the frustration. It stitches beautifully once you get everything dialed in.

Don't hesitate to order this! I did my usual due diligence when I was considering entering the 15 needle embroidery world. There is a ton of conflicting information out there and I nearly didn't purchase any multi needle! Eventually I decided on this BAI machine that was branded as a Poolin x BAI. The machine that arrived said BAI Mirror and had no reference to poolin. Also, I did receive accessories that I had assumed were not included with this machine which was a pleasant surprise. The machine is high quality and heavy! It will take 2 people to get this up on the heavy stand that comes with it. Taking that leap of faith, I ordered and was surprised of my notification that it would arrive early! Excellent! It was delivered by truck and it required 2 men to bring it into the house! ( I tipped them because I didnt recall paying extra for inside delivery!) The crate impressed my husband for sure! He said it was the highest quality he had ever seen! We got it unboxed, together and set up in an hour. Initially I did have an issue with the machine, but I reached out to their customer service and Luke Ren knocked it out of park! The customer service is the most incredible I hae experienced in my life, hands down. Luke Ren resolved my issue with incredible patience and expertise. Seriously impressive. I am so happy that I made this decision! I am happily using my new machine, and it being my first multi needle, I am impressed with the ease of finding a clear answer to my questions either on their youtube channel or simply reaching out via text to Luke Ren and his team. True concierge level service. Did I say I was impressed? Don't hesitate. Just buy it, you wont be sorry!

Oh my gosh what a bargain this machine is. I have been in the market to replace my old flat bed Embroidery Machine and wanted something I could more easily do clothing and hats which you can't do very well on a flat bed machine. I was finding used machines for a little less than this new machine. This Machine provides so many additional extra supplies, the 15 needles, open free arm features I was looking at an amazing price. It is super heavy weight so it will take 2-3 people to get it moved where you want, (We used a Garden Cart or you can use a 4 wheel dolly to make it easier to roll into the space you want) It comes with a great tool kit, 54 spools of thread, sample stabilizers of different kinds, two sets of T-shirt Hoops, and two sets of hat hoops included, it comes with it's own stand and everything you need to get started. Machines of this caliber would be double the cost at a dealer. The crate it was shipped in was also very well packed and a solid wood shipping container. I have still been learning the machine but have stitched out a couple items as practice. There was no installation manual to put it together but it was pretty straight forward, the book it comes with explains how to embroider items but it does not show how to hoop your items, or installation of the hat hoop or t-shirt hoops. However, youtube has a sight BAI Embroidery Machine with several instructional video's. This is perfect because I am more a visual learner and you can watch, pause and replay, from threading the machine, hooping hats and t-shirts (I spent an hr trying to hoop a hat fighting it until I finally watched the video to find there is an adjustment piece that had to be set and once I saw the video and adjusted the piece it fit easily, care and maintenance of the machine (you must oil it to maintain it - make sure to watch that video) When the machine came it did have two broken needles that probably occured during shipping I learned the hard way to change the needle do not remove the screw all the way (it only has two/three threads) the entire thing pops apart and it is extremely difficult to put the gasket and needle bar back together, a video shows to barely loosen the screw and get something to kind of shift and pull the needle out as it doesn't fall out freely. Their youtube videos walk you through a lot of useful information. So far I am extremely happy with this purchase.

Works great! The support from manufacturer can not be beat. Great machine one month in and no problems.

Great machine for the price