eufy Omni C20 Robot Vacuum and Mop Combo, All-in-One Station, Auto Mop Washing and Auto Drying for Hands-Free Cleaning, 7000 Pa Powerful Suction, Self Emptying, 3.35-Inch

Background: I have a shedding dog, so I bought this in hopes that by running it every-day, it would pick up on some of the dog hair on the floor. What I like: -VERY easy to use. -easy to follow instructions -has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!). -color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray). -very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it). -works great on white carpet and easily transitions from my living room to dining room (which has a slight bump). -when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself. -just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch). -if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords). What could be improved: -nothing really in particular to this. -It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum. -Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor). -Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note. Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :) **UPDATE** On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.

At first, I loved this little thing, and like many named it (Gary). It was impressive how every day it had a tray with a bunch of dust and dog hair in it. In my experience with vacuums and electronics, your product will last much longer if you take good care of it. Before going to bed, I "Gary proof" the house, picking up any random charging cables, socks, etc, and putting the dogs up so they don't have an accident streaked all over the house. I run it early morning at 2am. I empty the tray every morning, which takes less than a minute. Every week or so, usually monday morning, I spend less than 5 minutes to take the side brushes and roller off, and remove any hair/strings. This is probably much more frequently than you HAVE to do it, but with my experience in maintenance, I prefer to do it more often and regularly. He's a dumb vacuum, and occasionally gets stuck in weird places, or will grab a low hanging wire and get caught up, but it's a good thing he's dumb. We don't have true AI, so spending a ton on special sensors and algorithms to pretend that a smarter vacuum has been created, is just a waste of money. When looking at reviews for all the major robovac brands, they all get stuck occasionally and have issues. I don't care that Gary sometimes gets stuck, because it doesn't happen too frequently. A dumb robovac that runs regularly and has a decent battery life will make for a much cleaner home, and with much less effort, than vacuuming on my own. Will it sometimes miss a spot? Sure, but it eventually gets to it. Are there spots it can't get to? Yes, but those are spots that I'd have to get the hose and attachments out for anyways. Up to this point, I'd give this vacuum 5 stars. It's effective, and at a much more reasonable price than the competition. It does everything I need, and doesn't have a lot of extra crap thrown in there. So, why 3 stars then? It's not durable. There is something wrong in the design of the roller brush, or the containment of the roller brush, and it starts making a loud vibrating noise after a few months. I purchased it in May of 2018, and by August it was ridiculously loud. After a bunch of minor tests, that were already answered and then ignored in my initial email, and video I provided of how loud it was, they agreed it was faulty. Anker/Eufy sent me a replacement, after I sent mine back. They let me keep the extra accessories, such as the spare side brushes, the hair removal tool, and even the charging dock, and sent me what appeared to be a brand new robovac, packaging and accessories just like it ships from Amazon. It's now February, and the robovac is making the same loud noise again. I've done some extra troubleshooting on my own, and narrowed it down to the brush, or brush holder. As it's spinning, it's vibrating. All of the contact points are plastic. If I take the brush out, it stops vibrating. I put some thin foam tape between the enclosure of the brush and the plastic casing that holds it in, to see if the brush was causing it to vibrate. That didn't stop the sound. It's like the brush is bouncing around in it's housing. It looks like the spinning brush wears away at the casing that holds it in place. I don't see a way to repair it on my own, or to prevent it from happening again. We'll see how Anker handles the issue the second time. I'm not looking forward to dealing with it again, and I'm hesitant to recommend this to anyone else. It's important to note that I work from home, so running it during the day isn't conducive to me working. When it's working properly, it's quiet enough to run at night and not be a bother. It will randomly bump into a door sometimes, so if you're a light sleeper, it may be a problem, but for our family it's not an issue. It's only after it degrades and start making loud noises that it's an issue. If you have an empty house during the day, and it wouldn't matter if it's extra loud when it runs, then it would work perfectly fine. Edit:3/11/19 After some confusing back and forth with Eufy Support, they've replaced my 11S with a 30C and even through in some boundary strips. Initially they just wanted to replace it completely, but I was concerned that it would just break again, this time out of warranty. They offered to upgrade to the 30. After I sent it, another support rep reached out saying they should have troubleshot the robovac more, and not to send it in as they had some other tests to do and if that didn't fix it, they could fix the roller. I let them know I already sent it. I asked if they could send me a 30C so I'd get wifi as well, and I'd pay the difference. They said they couldn't ship the 30C because Amazon owned it. While waiting for my robovac to get to them, the 35C came out, and it's listed for sale from their website. I asked if that could be sent instead, and again I'd pay the difference. They said they couldn't, but they'd ship an extra boundary set for the confusion earlier. I thought they said they'd send the 30C, not the 30, so responded that would be good. They cleared it up saying they could send the 30 with an extra boundary strip or the 30C without it. I chose 30C without. They decided to send the 30C and the extra boundary strip! Way over the top support, trying to make me happy. I wasn't upset, or being a jerk about it, they were just extremely accommodating. Based on the great customer support (minus minor confusions, some on my part) I'm bumping it up to a 5 star. They really stand behind their products. I also think any future issues that may pop up can be alleviated with troubleshooting the roller brush, which should be replaced occasionally anyways.

La mejor compra que he hecho en años.

Eufy, our new robots name in our house, is wonderful. Why? To find out Read on..... this is genuine review from a guy who hardly writes reviews..... Worked out the box by following the very simple easy to read ‘quick guide’ ..... in essence you plug in the base station against a wall in a clear space , take out two foam packing plugs, remove the sticker over the on/off switch, put batteries in the remote and off he goes. Eufy needs 2m straight ahead of him, and 1m to the side of the base station. But I can only get 1m on one side and about 500mm on the other with 2m in front and he finds his way back to bed without any problem. The guidance system works well and all Modes seem sensible and work well, as does the WiFi, phone App, and remote. All basically plug and play and I am 53 yr old techphobe. It was easy, and done in a few mins, and he was cleaning our floor. The collection box needs to be emptied regularly, for us this is every day with three teenagers, three cats two dogs and a lively outdoor life. Teenagers and dogs soon ignored our new robot, but our cats are still wary and staying out of its way. Suction and cleaning power. We swept the floor just before Eufy arrived, and he came three weeks early, so we did not have a dirty floor..... he effectively was tried out on a visually clean floor.... how wrong we were. If I knew how to add a photo you would be amazed as were we. The volume of dog and cat hair and fine dust was amazing after just the fun of trying out the different functions. After the 1am full clean the collection box was FULL! Even after a sweep and 30mins clean while testing Eufy out. The edge function is good, as are all the functions. On standard setting Eufy is quiet, really quiet, not as noisy as our dishwasher and much quieter than our washing machine. The noise does not really change when put on the middle vacuum setting; on the Max setting noise is about same as our new Shark vacuum, which is quiet for a vacuum..... it is quiet. Do not leave this review thinking of the single problem I found this morning. I set Eufy off on the 30min quick clean setting while I made coffee, just to see how much more dirt he could find. He didn’t appear for a while, so I looked behind our kitchen counter and he was stuck (Mating) on our bar stool, which has a wide sloping base and single post holding the seat. It seems if he comes at the post straight on he can’t get away, just keeps bumping into the post at top of wide ramped base. If he clips the base he just powers on over (as he does with edges of the rug, door strip etc.... Eufy takes the rough with the smooth no problem). With ALL other furniture, even the sleeping dog, Eufy just finds a way around. I have not used the customer support yet but If they are as good as Eufy is they will be great. If you are looking for a RoboVac, this one works out if the box and you don’t need a computer degree to get him off and sucking!!! Graeme and Sam Update - a couple of weeks in, and Eufy has just become part of our life. Floors are clean, just clean all the time. Even the large rug by the back door that used to be covered in god hair at end of each day, and hard to clean. Now it’s just clean. The lack of dog and cat hair on the floor means SO much less on our cloths. We get about half a box of hair and dirt each morning now, and floor is clean clean clean. I put chairs up before bed so Eufy has a more clear run, but if I forget, it’s still clean in the morning. This robo-vac simply works as it says straight out of the box. If you want one get this one. Graeme and Sam.

Edit: Support has reached out to make it right, they have replaced the entire unit and the new one is flawless. Does a great job of cleaning, wish it had better objext avoidance but it does a good job regardless. Original: Vacuum mode works great but the mop disposal is broken, says "abnormal water level in dirty tank" and refuses to continue. So far support has been stone walling me with questions and canned support responses asking for videos of the unit, when the issue is internal while docked. Want to love it but can't even test it properly. Edit: Been days since contact and 0 help from Eufy after intial "send us proof" Avoid this product/company and get something reliable since support won't help out.

Después de debatir entre comprar un robot de xiaomi a doble de precio, un roomba a más del doble de precio y así me decidí por eufy después de consultar muchos sitios de internet especializados y quedé muy satisfecho (y mi esposa también). El eufy 11s es un robot de bajo presupuesto por que "carece" de funcionalidades "premium" de otros robots de hasta 4 veces el precio de este, como navegación por láser o cámara. Lo uso en el cuarto del bebé y en nuestro estudio de piso de loza de aproximadamente 50m2 y limpia de maravilla, la primera semana sacó tanta basural, cabellos y polvo que no podíamos creerlo. Me agrada que tenga dos aspas cepillo que van jalando la mugre y polvo, tengan mucho cuidado con los cables sueltos o con esos tapetes de barbitas, ya que es muy fácil que se atasque, no es algo que solo le pase a este modelo, muchos robots tienen estos problemas. En promedio vacío la bandeja cada semana, no se llena tanto por que no tenemos mascotas, pero como diario pasamos por el jardín siempre hay tierra en el departamento. Viene con 4 repuestos de aspas y 4 filtros hepa que tienes que cambiar aproximadamente cada 3 meses. Para limpiar los filtros pueden usar una aspiradora normal o con un accesorio de "brocha" La autonomía del robot es de aproximadamente una hora y media en nivel automático (es decir el robot detecta la superficie en la que está y aumenta o disminuye la potencia de aspirado). Algo que me gustó bastante y que poca gente menciona en sus reviews es el control, que tiene varias funciones como programar el robot para que aspire a determinado momento del día basado en la hora del control remoto, direcciones como empezar a aspirar, regresar a la base de carga, aspirar un área en particular, limpiar orillas nadamás, limpiar un sólo cuarto, pero la mejor de todas, LA MEJOR es que tiene unas flechitas que permiten controlar el robot remotamente como un carrito de radiocontrol, lo cual es lo mejor por si se atasca, por si estás al pendiente y quieres pasar por una sola parte, o solo para echar desmadre. También lo usé en la sala, que tiene más metros cuadrados (alrededor de 120) y dos áreas con alfombra, me agradó bastante que la loza la limpio con una potencia, pero en cuanto detectó las alfombras (de aproximadamente 4m por 4m) aumentó la potencia y dejó super limpio todo. Tengan cuidado al vaciar la charola por que es muy fácil que una enorme nube de polvo salga disparada si no tiene cuidado. En general, es un gran robot a un gran precio y más si lo compran en temporalidades como hot sale o buen fin. Los repuestos que venen aquí no son de la marca anker, pero son 100% compatibles. y en youtube hay muchos videos de como darle mantenimiento o cambiar piezas.

Excelente compra. Lo recomiendo. Lo tengo programado para que limpie varias veces a la semana y la verdad que es una maravilla. Silencioso y potente. Genial en piso de madera, cerámica y muy bien desempeño en las alfombras y tapetes. Tenemos un perro que suelta mucho pelo y está habsido la solución.