Samsung Galaxy Book5 Pro 360, Copilot+ PC, AI Laptop, 16" Touchscreen, S Pen Included, Intel Core Ultra, 16 GB Memory, 512 GB Storage, Wi-Fi 7, Long Battery Life, Gray

Excellent. Wish it was 17 inches.

Good price. Good service

I have been a Samsung user for many years and have had a great eco-system of products. I was excited to add the latest laptop computer to my product list, what a mistake. I bought the laptop in April 25, by July of the same year the screen cracked whilst I was simply typing away on the the keyboard. Spoke to Samsung about this and they insisted that the damage was user error and not covered under warranty and that they go through rigorous testing bla, bla, bla... I was told I have to pay for the screen replacement - £400! In October (when I was able to return to the UK) I duly sent my laptop for this costly service to an authorised service centre. This took 10 days without my laptop, and it came back wiped of data (why this was needed for a screen replacement I have no idea, but never mind.. Now, on the 1st December (some 6 weeks after the replacement screen) the screen cracked again, exactly the same way, I was just typing away and it checked in front of my eyes, top to bottom. I reported this to Samsung and guess what, my fault again as per them, and I will need to pay for another replacement screen, so another £400. Samsung would not shift on this. I have escalated it to their complaints team and still waiting for someone to email me about this. For me this product purchase has completely ruined the Samsung brand. If you do a simple google search for this laptop and cracked screens you can see many examples of customers who have had the same problem, yet Samsung have done nothing about it, well apart from charge their valued customer hundreds of pounds to repair a defective piece of hardware. My advice, look for an alternative brand of laptop until such time that Samsung admit there is a problem with this one and recall it for a proper fix.

I really love it. It gets the work done and the touch screen is amazing. And it comes with a pen.

Perfect, exactly what I needed

Loved this laptop, couldn't fault it in any way except the screen cracked after a month. I was so careful with it, didn't bang or drop it. Upon some research, this is a known fault due to how thin the laptop is. Amazon sent me a replacement and I'm terrified it will happen again every time I open it!

This product is excellent. If you have a Samsung products then you MUST buy this.

Well, that was disappointing. I had a previous model of the Samsung Galaxy Book 4 and loved it to bits. So upgrading, I naturally went for this one and what a disappointment. 1. Much slower than my older one. 2. Who the heck puts speakers in the bottom? I maxed out the sound and can barely hear a thing. 3. Fingerprint key is a hit-and-miss But it's a laptop, and it's working. I'm already planning to change it to something else in a year. If you like Samsung, go for an older model or wait until they change this design because this one was not worth the money.