What is the customization policy they mention ?

While the way the Snuggle-Pedic is made works extremely well for the majority of our customers, if you are unsatisfied for any reason during the first 90-days you own the pillow, we can customize the pillow to fit your exact needs. This means that we can change the consistency, weight, firmness/comfort, thickness, support and even the springiness/buoyancy . We happily do this at no cost to you whatsoever, which means that we even pay the shipping for the exchange.

Where is this product manufactured?

Not only is our Snuggle-Pedic products built in the U.S.A. right in our local Southern California manufacturing facility, but all the components used are also all U.S.A. made. This allows us to produce a higher quality product and give such long warranties, since we know they will stand the test of time.

any specific information on the vocs? I work in chemicals and thus don't want to breath anything more harmful when I'm sleeping 8 hrs a night.

We don't blame you! You can feel good knowing that we only use Certipur-US Certified and Biogreen foam that has been laboratory tested and shown to be very low in V.O.C.s. Certipur-US has a criteria that the product has to be less than .50 mg/m3 (parts per million) and the Biogreen foam was tested to only .039 mg/m3 of total V.O.C.s. using the Greenguard criteria, so any initial odor that is coming off of the pillow has been shown to be non-toxic. With that said, you can do a full wash to help further eliminate any left over V.O.C.'s.

Fabric Type	100% Memory Foam
Material Features	Durable
Product Care Instructions	Machine Wash
Fill Material	Memory Foam
Item Weight	2.65 Pounds
Unit Count	1 Count
Size	Standard
Recommended Uses For Product	Memory foam
Additional Features	Durable
Closure Type	Zipper
Pillow Type	Bed Pillow
Theme	Party
Item Shape	Rectangular
Pattern	Geometric
Color	White

Standard Shredded Memory Foam Pillow for Sleeping - Cooling and Neck, Back, and Shoulder Support - Ideal for Side Sleepers, Pregnancy, Dorm Rooms, and Travel - USA Quality

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