Change Management: The People Side of Change

Excellent book! Clear and step by step methodology, specially recommended to beginners at the change management competency. I feel much more comfortable to Start a change management process after reading this book.

Just what I was looking for, very interesting book..

Very informative and easy to follow change management framework, which is practical to use in any organization (big or small). Useful read!

This has helped with my understanding of Prosi 3 phase model and ADKAR understanding. Given me a greater understanding of the need to managing resistance and having resistance as an important factor when dealing with changes.

Jeff and Tim have applied their extensive benchmark studies to a short and easy-to-read primer on change management. I've read all three of their books now (you can read my other Amazon reviews), and I am a believer in PROSCI's work as researchers and educators. The ideas in this book are exceptionally well researched and tested. Over 400 businesses participated in the Best Practices research for this book (over 650 for their latest 2012 benchmarking study). We use the concepts daily on our projects to gain understanding and produce results. How often do we assume that just because we worked through all of the issues and developed a strategy we believe will be successful, that our employees will jump onboard as soon as we tell them change is coming? The leadership team may have worked on the solution for months and mentally they're ready to go, not realizing that everyone else is hearing about it for the first time and have a ton of unanswered questions. How often are we surprised by the resistance, even when we tell them "Relax, we have it all figured out?" If your organization experiences constant change, you would be wise to read what Jeff and Tim have to say about developing a Change Competency throughout your company. Imagine how effective your business would be if you could develop a proactive attitude about change and it was pervasive throughout the organization. Would life be more enjoyable for everyone, including yourself? People could face the constant change demands with a positive attitude. They develop the skills and knowledge to work together through the change in a fundamentally different way. Less combative, less resistant. Less fire-fighting and more problem-solving. A business that has developed a change competency is equipped to take on change daily; it becomes "business as usual" and the "flywheel" picks up speed. The Flywheel is a reference to Jim Collin's Good to Great: Why Some Companies Make the Leap... and Others Don't research; I think this book aligns well with it, giving you some of the "how". Looking to get your flywheel moving? Read this book. One of the great things about the ADKAR model, as the authors note on page 54, is that you can use the model to determine if people are resisting the design of your solution, or if they are resisting change - a great thing to know when you are battling employee resistance. Now you can focus on getting past the issues and on to the work. This alone could save you months and tens of thousands of dollars in wasted man-hours. And the flywheel gains momentum. Change Management: The People Side of Change is an excellent read for anyone thinking about implementing a change project, software upgrade, Business Process Improvement (BPI), SixSigma program, or re-organization. You will want everyone in the leadership team to read it, including front-line supervisors. Once you achieve leadership alignment, ADKAR: a Model for Change in Business, Government and our Community : How to Implement Successful Change in our Personal Lives and Professional Careers is an excellent follow-up, as well as the Employee's Survival Guide to Change . Change Management also has an extensive Appendix, including ADKAR worksheets and a great list of resources to support you on your project. That alone is worth the price of the book! Next steps would be to visit their website, attend a webinar, and even attend a training course; they're taught all over the world.