Has anyone returned this, how is it done? Unfortunately our box was ruined and we no longer have the box it came in.

you can't, I have been tiring for over 6mo. no contact from the company at all

Will the EX-15 model work for someone who is short (5’1”)?

I am 5’3” and i am happy with it. The height if the seat & bars are adjustable, so no worries. 👍🏽

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Smart Fitness Bike

Product ID: 237125864

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Details

Brand
Echelon
Special Feature
Adjustable
Color
Black
Power Source
Corded
Recommended Uses For Product
Indoor
Material
Alloy Steel

📱Access to 3,000+ live & on-demand classes

🪑Extra-large cushioned seat for comfort

⚙️32 silent magnetic resistance levels

Description

🚴‍♂️ Ride smart, sweat harder, belong faster.

SOCIAL FITNESS FOR ALL - One membership supports up to 5 users, so you and your crew can crush goals together and stay motivated as a squad 🤝
COMFORT MEETS STABILITY - Ride longer with an extra-large cushioned seat, slip-resistant padded handlebars, and a solid, stable frame that stays put during your toughest sessions 🪑
SLEEK SPACE SMART DESIGN - Modern, compact footprint fits effortlessly into any home or apartment without sacrificing performance or style 🏡
IMMERSIVE CONNECTED FITNESS - Unlock 3,000+ live and on-demand classes across cycling, HIIT, yoga, and more — all streamed through the sleek Echelon Fit App 📱
PRECISION RESISTANCE CONTROL - 32 levels of whisper-quiet magnetic resistance let you dial in your perfect workout intensity with a simple twist ⚙️

The Echelon Smart Fitness Bike EX-15 combines 32 levels of silent magnetic resistance with a premium cushioned seat and adjustable features for a personalized, comfortable ride. Paired with the Echelon Fit App, it offers access to over 3,000 live and on-demand classes spanning cycling, HIIT, yoga, and more, supporting up to five users per membership. Its sleek, compact design fits any home, backed by a 12-month warranty and 30-day money-back guarantee, making it the ultimate connected fitness solution for professionals seeking performance and community.

Specifications

Brand	Echelon
Special Feature	Adjustable Seat, Speed Monitor
Color	Black
Power Source	Corded Electric
Recommended Uses For Product	Indoor
Material	Alloy Steel
Resistance Mechanism	Magnetic
Product Dimensions	10"D x 20.28"W x 37.8"H
Maximum Weight Recommendation	300 Pounds
Model Name	Smart Fitness Bike
Minimum Height	1.5 Centimeters
Number of Resistance Levels	32
UPC	813061027080
Global Trade Identification Number	00813061027080
Drive System	Belt
Item Package Dimensions L x W x H	44 x 33 x 11 inches
Package Weight	41.05 Kilograms
Item Dimensions LxWxH	20.28 x 10 x 37.8 inches
Brand Name	Echelon
Manufacturer	Echelon
Part Number	EX-15
Style	EX-15

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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