ASURION 3 Year Portable Electronic Accident Protection Plan ($70 - $79.99)

super easy to process and return broken item

I can’t recommend Asurion enough for anyone looking to protect their Amazon purchases! Their service is exceptional! Asurion’s reliability and customer-first approach make them my go-to for covering Amazon purchases. They’ve saved me time, money, and stress, earning them a well-deserved 5 stars!

The process to claim warranty was straight forward and my claim was paid promptly. I am very satisfied with Asurion.

Got my claim fast! O

Easy Claim and Fast Solution with digital gift card sent, just had to ship original item back.

I actually forgot that I had purchased this plan with my Fitbit, so when the device died of an overheated battery while charging exactly 3 weeks after it was out of the manufacturer warranty, I complained directly to Fitbit. I knew they had a history of battery problems and had extended warranty periods in the past because of it. After a week of runaround, they decided that it was out of warranty, but that they would give me a discount if I bought a new device directly from their store. Months later I realized I had purchased this 3-year plan from Amazon with the original Fitbit, so I decided to turn in the claim on the fried device. I went to the website stipulated, logged in, saw the plan for the device, and tried to place the claim. The site just froze up and "spun" for like 10 minutes before I tried closing it out and starting over. When I went back to the site to start the process again, the plan/device I needed to claim was no longer showing up in the account. I went through a bunch of windows before it finally gave me a phone number to call. I called that number, went through several automated prompts telling me to use the website, and finally got to a human Representative. Then I was told I had called the wrong number since I bought my device and plan through Amazon, and that they would transfer me. Got transferred to a number that thought I was calling from the other 800-number, so it couldn't find my account. Finally got to another human Representative, who eventually could see the plan that was no longer visible to me on my account. I told her what happened with the fried Fitbit, she placed the claim, and emailed me a mailing label to send the dead device to them. It took me a few days to find a box to ship it in and print out the label, but once they had notification that UPS had picked up the package, I was emailed an Amazon gift card claim code for the purchase price of my device. I didn't even have to wait for them to receive the package. So yes, it's a good plan, and well worth the relatively small price I paid for it, but I knocked off a star because I shouldn't have had to go to such lengths to place the claim.

Asurion followed through when my Jabra Elite 4 Active stopped charging properly. Received a full refund. Protection plan was worth it.

I particularly appreciate that the warranty was linked with the original purchase so that it was easy for me to find. Many companies hide everything from its customers Amazon does not.