How does one order replacement parts?

You can contact the manufacturer. I called them and they sent the necessary parts.

Does this device actually chill the water? Is ice required to use it?

It keeps the iced water very very cold around the knee pad. The tub doesn’t chill the water, the ice keeps water cold then it gets chilled as it goes thru the connecting tubes. This is an excellent machine. It helped inflammation for posting and pre knee surgery.

I am unable to extend timer past 30 minutes? How can I program to 90 mins?

If I remember correctly some models time our at 30 minutes. If you have the model that goes to 90, press the 30 minutes time 3 times. I’ll confirm that once I am home. It’s an amazing machine. I would not have made it through knee replacement without it.

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Arctic Ice Clear Circulation Cold Therapy Ice Maker 2nd Generation - For Knee, Elbow, Shoulder, Back Pain, Swelling, Sprains, Injury (Arctic Ice Clear) (With Universal Pad)

Arctic Ice Clear Circulation Cold Therapy Ice Maker 2nd Generation - For Knee, Elbow, Shoulder, Back Pain, Swelling, Sprains, Injury (Arctic Ice Clear) (With Universal Pad)

Product ID: 736285543

Details

Age Range (Description)
Adult
Brand
M PAIN
Color
White
Material
PU Neoprene
Number of Items
1
Package Information
Pad

⏳Up to 6 hours consistent cooling with insulated tube

🔇Quiet, durable motor for discreet use

❄️12-quart capacity for extended cold therapy

Description

❄️ Chill Smarter, Heal Faster: The Ultimate Cold Therapy Upgrade

ALL DAY COLD RELIEF - 12-quart reservoir delivers uninterrupted cooling for up to 6 hours—perfect for post-surgery or intense workout recovery.
PORTABLE USER FRIENDLY - Compact design with integrated locking carry handle and easy-fill water guides—therapy on the go has never been this simple.
WHISPER QUIET PERFORMANCE - Engineered with a silent motor so you can focus on healing without distracting noise.
PRECISION TEMPERATURE CONTROL - Five adjustable flow and time settings let you customize therapy between 41°F and 68°F for optimal pain relief.
UNIVERSAL FIT TARGETED COMFORT - One-size-fits-all neoprene wrap with elastic straps adapts seamlessly to knees, elbows, shoulders, hips, and more.

The Arctic Ice Clear Circulating Cold Water Therapy Ice Maker 2nd Generation is a professional-grade cold therapy system designed to reduce pain, swelling, and inflammation from injuries, surgery, arthritis, and overuse. Featuring a 12-quart capacity, quiet motor, universal neoprene wrap, and up to 6 hours of consistent cooling via an insulated tube, it offers customizable temperature and flow settings for targeted relief. Its compact, portable design with a locking carry handle makes it ideal for busy professionals seeking effective recovery solutions.

Specifications

ASIN	B0872FD2NY
ASIN	B0872FD2NY
Additional Features	Reusable
Age Range Description	Adult
Amazon Bestseller	#317,744 in Industrial & Scientific ( See Top 100 in Industrial & Scientific ) #489 in Commercial Ice Machines
Brand Name	M PAIN MANAGEMENT TECHNOLOGIES
Color	White
Container Type	Pad
Customer Reviews	3.9 3.9 out of 5 stars (876)
Global Trade Identification Number	00854013008283
Is Discontinued By Manufacturer	No
Item Dimensions	30.5 x 30.5 x 27.9 cm
Item Form	Pad
Item Volume	384 Fluid Ounces
Item model number	CTUC2
Manufacturer	M PAIN MANAGEMENT TECHNOLOGIES
Manufacturer	M PAIN MANAGEMENT TECHNOLOGIES
Manufacturer Part Number	CTUC2
Material Type	PU Neoprene
Model Number	CTUC2
Number of Items	1
Product Benefits	Cold
Product Dimensions	30.48 x 30.48 x 27.94 cm; 4.24 kg
Product Style	Universal padding included
Size	1 Count (Pack of 1)
Target Use Body Part	Back
UPC	854013008283 790566636170
Unit Count	1 Count

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

Reema J.

Perfect platform for hard-to-find items. Delivery was prompt.

1 month ago

View all Trustpilot reviews