HelloBaby No WiFi Baby Monitor 5" Screen 30-Hour Battery Pan-Tilt-Zoom Video Upgrade with Camera and Audio, Night Vision, VOX, 2-Way Talk, 8 Lullabies and 1000ft Range

This is my 3rd HelloBaby product! I received this monitor as a gift in 2023. I loved it! Easy to use, picture quality was great in color and night vision. I purchased a second HelloBaby monitor (different model) that was cheaper & smaller to make it easier to take along on travel or family visits; It gets the job done (still have it and is working great). Unfortunately, my 2023 monitor broke a few days ago. It’s been dropped quite a bit, so it had nothing to do with the product. It’s been surprisingly very durable as there were times I thought it for sure had broken. Tiny hands are quick and powerful! But this last time, the monitor finally gave out. So of course, I planned to purchase another monitor set because you can connect up to 4 cameras to it and my 2023 camera worked just fine. Upon receiving it, the connection fails with my old camera. But the connection with the new monitor and new camera was a piece of cake. I contacted HelloBaby customer service to get assistance with the connection and I received a VERY quick response. That was my first surprise. But not only that, upon discussing my issue, they sent me a whole new camera because my 2023 camera was no longer compatible as there was an update to the 2025 cameras! Talk about amazing customer service! The entire time, they were friendly, understanding, and provided quick responses. This is probably my 2nd review ever, but my first POSITIVE review because how could I possibly not mention what a breeze this company made it to solve my issue. And from what I see, my review is one of many that rave about their customer service. I can also say, the upgrades have been phenomenal. The screen appears to be clearer (I had 0 complaints before so this is fantastic) and the battery life lasts so much longer. I also love the date and time stamp that automatically appears on the screen—as busy parents, days are a blur and our eyes are often on the monitors while trying to get things done, beats having to hunt down a phone because those wind up getting lost while doing a million things while baby naps! I was a happy customer before, but after this AMAZING Customer Service experience, I am even more thrilled about their products. Truly amazing that they’ve given a lot of busy, stressed out parents one less problem to worry about! Thank you HelloBaby!!!

I cannot say enough good things about this baby monitor!!From the moment we started using it, it has provided clear video quality, great sound, and a reliable connection, giving us peace of mind while monitoring our little one. The range is impressive, and I love that it doesn’t rely on Wi-Fi, making it a secure and hassle-free option for our home.What truly sets HelloBaby apart, though, is their exceptional customer service. We ran into an issue with our monitor, and their team was incredibly responsive and helpful. They quickly resolved the problem with professionalism and kindness, ensuring that we had a working monitor as soon as possible. It’s rare to find a company that genuinely cares about their customers, and HelloBaby exceeded all expectations!If you’re looking for a baby monitor with top-notch customer support, this is the one to get. Highly recommend!

Edit: Editing to add additional information to the review below. Customer service immediately reached out and sent me a new monitor to connect to my camera because of the issue I had. Then, because the models were different, the monitor and camera wouldn’t pair. Customer service was fast, responsive, and clear and immediately sent me a whole new monitor/camera set that works wonderfully. I’m so glad to have this monitor working again! After 3 kids and so many different monitors purchased, this one is by far my favorite. Highly recommend.The first few months, this is a great monitor. Works well, has good video, displays temp, allows to talk, and picks up sound well. At the beginning my only con was it doesn’t show the time.However, after less than a year of use, the battery lasts maybe 3 hours once unplugged. And several months later (still within a year) the camera sound has completely stopped working rendering this monitor useless.If you need a short term, cheap monitor, this is a good option. However, if you want it for any sort of longevity, look elsewhere. The monitor and battery simply won’t last that long.

This baby monitor works great — clear video, reliable audio, and easy to use. But what truly impressed me was the outstanding customer service. When I had an issue with the screen, the support team responded quickly, guided me step-by-step, and sent a replacement without any hassle. They were kind, professional, and truly committed to solving the problem. The new screen arrived fast and works perfectly. It’s rare to find such responsive and caring service. I’m very happy with both the product and the people behind it. Highly recommended!

I really like this baby monitor with one exception. So everything it can do is amazing but what really impressed me was the range of the signal without using my WiFi. We have an almost 4000 square foot home and it had no trouble reaching from one end of the house, where the baby bed is located to the master bedroom on the complete opposite side of the house. Wow. Picture quality is acceptable. Certainly not 4K, or it doesn’t look like it. The biggest gripe I have is with the sound coming from the camera itself. It’s pretty low quality. So between the picture and the sound I’m docking it a star. Like I said the picture is acceptable and the sound at the camera end isn’t the most important thing, so I’m keeping it. But everything else is wonderful. The camera can move, zoom and even see in a darkened room. The sound coming from ghe monitor is good. It alerts for things like sound and ambient temperature. Overall I am pleased and my wife is happy and the baby is happy.