--- product_id: 6653624 title: "Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)" price: "140 zł" currency: PLN in_stock: true reviews_count: 13 url: https://www.desertcart.pl/products/6653624-passing-your-itill-foundation-exam-2011-best-management-practice store_origin: PL region: Poland --- # Passing Your ITILl Foundation Exam: 2011 (Best Management Practice) **Price:** 140 zł **Availability:** ✅ In Stock ## Quick Answers - **What is this?** Passing Your ITILl Foundation Exam: 2011 (Best Management Practice) - **How much does it cost?** 140 zł with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.pl](https://www.desertcart.pl/products/6653624-passing-your-itill-foundation-exam-2011-best-management-practice) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology plus information on the qualification scheme and the exam itself. Review: Awesome book for the ITIL Foundation exam - This book was recommended by my company, which required me to get ITIL Foundations certified. This was the only piece of study material I used, outside of practice exams, in order to pass the test. This is a great resource for anyone just learning the ITIL methodology that wants to take the Foundation exam. I also highly recommend getting your hands on as many practice questions as possible before taking the exam. The book has practice questions at the end of each chapter, and a full 40 question exam at the end of the book. The answers to the exam provide detailed reasons as to why they are correct. The practice questions are pretty close to the real test. The book is 201 pages with some forewords, 13 chapters, a section for additional information and an index. The chapters are: 1- The ITIL qualification scheme 2- Introducction to service management 3- ITIL and the service lifecycle 4- Service strategy 5- Service design 6- Service transition 7- Service operation 8- Continual service improvement 9- Service management technology 10- How it all fits together 11- The examination and exam preparation 12- Sample ITIL Foundation examination 13- Answers The real meat of the book is chapters 4-8, which go over the ITIL lifecycle. In each chapter, the overarching phases of the lifecycle are broken down into "Purpose and Objectives," "Scope," "Business Value," and "Key Principals." Then the corresponding processes for that phase are each broken down into the same categories, and related definitions are called out in highlighted boxes. Throughout the book there is a case study about a hotel, which gives real world examples of how to apply the concepts. Review: Use as a Prequel before any ITIL class - Written with British spelling. It's a good foundational book, but I recommend that you seek out free online ITIL exams online as supplement. It did give me enough of a base in my knowledge to supplement a 2-day course and easily pass the ITIL exam. Others in the class were struggling because they did not study beforehand. ## Features - Used Book in Good Condition ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #5,497,105 in Books ( See Top 100 in Books ) #972 in Business Communication #5,389 in Computer & Technology Certification Guides #40,901 in Business & Investing Skills | | Customer Reviews | 4.4 out of 5 stars 273 Reviews | ## Images ![Passing Your ITILl Foundation Exam: 2011 (Best Management Practice) - Image 1](https://m.media-amazon.com/images/I/71kJ-IvctYL.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ Awesome book for the ITIL Foundation exam *by A***R on February 23, 2016* This book was recommended by my company, which required me to get ITIL Foundations certified. This was the only piece of study material I used, outside of practice exams, in order to pass the test. This is a great resource for anyone just learning the ITIL methodology that wants to take the Foundation exam. I also highly recommend getting your hands on as many practice questions as possible before taking the exam. The book has practice questions at the end of each chapter, and a full 40 question exam at the end of the book. The answers to the exam provide detailed reasons as to why they are correct. The practice questions are pretty close to the real test. The book is 201 pages with some forewords, 13 chapters, a section for additional information and an index. The chapters are: 1- The ITIL qualification scheme 2- Introducction to service management 3- ITIL and the service lifecycle 4- Service strategy 5- Service design 6- Service transition 7- Service operation 8- Continual service improvement 9- Service management technology 10- How it all fits together 11- The examination and exam preparation 12- Sample ITIL Foundation examination 13- Answers The real meat of the book is chapters 4-8, which go over the ITIL lifecycle. In each chapter, the overarching phases of the lifecycle are broken down into "Purpose and Objectives," "Scope," "Business Value," and "Key Principals." Then the corresponding processes for that phase are each broken down into the same categories, and related definitions are called out in highlighted boxes. Throughout the book there is a case study about a hotel, which gives real world examples of how to apply the concepts. ### ⭐⭐⭐⭐ Use as a Prequel before any ITIL class *by P***A on January 13, 2016* Written with British spelling. It's a good foundational book, but I recommend that you seek out free online ITIL exams online as supplement. It did give me enough of a base in my knowledge to supplement a 2-day course and easily pass the ITIL exam. Others in the class were struggling because they did not study beforehand. ### ⭐⭐⭐⭐⭐ Book has info needed, written well *by J***F on January 19, 2016* All of us in our office were required to get ITIL Foundation certification. We each had to do our own research on what book to get, and each ended up getting different book, so we were able to compare books. I got this one and liked it best. It was shorter than the others but still had all the material in it. It also had a sample case study that went through the book so one could see how each area of ITIL applied to this case study, which was helpful. I found the book to be straightforward to read, and didn't put me to to sleep. Some of the other books had sentences that seems to have lots of wordiness just for the sake of being wordy, while this book said what it needed to say and no more, in decent english. There were practice questions at the end of each chapter and a full test at the end of the book. Reading this book and taking some other on-line sample tests were what I did for my exam, and I passed. After this, three of the other people in my office who had used other books/resources borrowed my book and were satisfied with it. --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.pl/products/6653624-passing-your-itill-foundation-exam-2011-best-management-practice](https://www.desertcart.pl/products/6653624-passing-your-itill-foundation-exam-2011-best-management-practice) --- *Product available on Desertcart Poland* *Store origin: PL* *Last updated: 2026-05-24*