---
product_id: 6058512
title: "Call Centers For Dummies"
price: "155 zł"
currency: PLN
in_stock: true
reviews_count: 13
url: https://www.desertcart.pl/products/6058512-call-centers-for-dummies
store_origin: PL
region: Poland
---

# Call Centers For Dummies

**Price:** 155 zł
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Call Centers For Dummies
- **How much does it cost?** 155 zł with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.pl](https://www.desertcart.pl/products/6058512-call-centers-for-dummies)

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- Customers looking for quality international products

## Why This Product

- Free international shipping included
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## Description

desertcart.com: Call Centers For Dummies: 9780470677438: Bergevin, Real, Kinder, Afshan, Siegel, Winston, Simpson, Bruce: Books

Review: Great resource for all knowledge levels - I have been working in centers for 15 years and every new center I start, I buy a few copies of this book for my team. The 'dummies' format makes it a very easy read and Real does a great job in making this book relevant for all types of call centers. Even if you are experienced or new to the industry, you need this book in your library.
Review: Best introduction to call center management. - Excellent resource for all involved in a Call Center from agents to executive management. Presents complex concepts in a thought provoking manner and for those inclined to pursue a topic further this is the appropriate text to start with. I highly recommend the book and I use it myself as a referrence tool to manage a Healthcare call center.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #601,126 in Books ( See Top 100 in Books ) #24 in Outsourcing (Books) #312 in Customer Relations (Books) #2,344 in Business & Finance |
| Customer Reviews | 4.6 4.6 out of 5 stars (149) |
| Dimensions  | 7.38 x 0.87 x 9.25 inches |
| Edition  | 2nd |
| ISBN-10  | 0470677430 |
| ISBN-13  | 978-0470677438 |
| Item Weight  | 2.31 pounds |
| Language  | English |
| Print length  | 384 pages |
| Publication date  | April 16, 2010 |
| Publisher  | For Dummies |

## Images

![Call Centers For Dummies - Image 1](https://m.media-amazon.com/images/I/61+gnwOQN4L.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Great resource for all knowledge levels
*by D***N on November 12, 2012*

I have been working in centers for 15 years and every new center I start, I buy a few copies of this book for my team. The 'dummies' format makes it a very easy read and Real does a great job in making this book relevant for all types of call centers. Even if you are experienced or new to the industry, you need this book in your library.

### ⭐⭐⭐⭐⭐ Best introduction to call center management.
*by Y***I on June 29, 2015*

Excellent resource for all involved in a Call Center from agents to executive management. Presents complex concepts in a thought provoking manner and for those inclined to pursue a topic further this is the appropriate text to start with. I highly recommend the book and I use it myself as a referrence tool to manage a Healthcare call center.

### ⭐⭐⭐⭐ Recommended for those looking for call center jobs
*by D***N on October 31, 2013*

I've worked in mid-management in several call centers that fall into a very specific niche. When I was looking for a new job, this book was super helpful in filling in the blanks in areas I didn't deal with regularly in my other positions. It also served as a great refresher for interviews. It's written for people that need to know more about call centers, obviously. However, it is about as entertaining and readable as a book on call centers can be. And now that I have landed my new position, this book is helpful in thinking about implementing new programs and incentives for my call center agents. Recommended.

## Frequently Bought Together

- Call Centers For Dummies
- Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
- Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization

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*Product available on Desertcart Poland*
*Store origin: PL*
*Last updated: 2026-05-18*