---
product_id: 269348394
title: "Customer Satisfaction is Worthless, Customer Loyal: How to Make Them Love You, Keep You Coming Back, a"
price: "21 zł"
currency: PLN
in_stock: false
reviews_count: 5
url: https://www.desertcart.pl/products/269348394-customer-satisfaction-is-worthless-customer-loyal-how-to-make-them
store_origin: PL
region: Poland
---

# Customer Satisfaction is Worthless, Customer Loyal: How to Make Them Love You, Keep You Coming Back, a

**Price:** 21 zł
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- **What is this?** Customer Satisfaction is Worthless, Customer Loyal: How to Make Them Love You, Keep You Coming Back, a
- **How much does it cost?** 21 zł with free shipping
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- **Where can I buy it?** [www.desertcart.pl](https://www.desertcart.pl/products/269348394-customer-satisfaction-is-worthless-customer-loyal-how-to-make-them)

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## Description

Buy Customer Satisfaction is Worthless, Customer Loyal: How to Make Them Love You, Keep You Coming Back, a by Gitomer, Jeffrey online on desertcart.ae at best prices. ✓ Fast and free shipping ✓ free returns ✓ cash on delivery available on eligible purchase.

Review: Wow, i gotta say this book is quite the un-orthodoxed type. i'm sure glad i read it. Jeffrey has laid this book out very easy to read, i managed to finish it in about 2-3 days.. which is quite fast for me. He goes on to talk about the epidemic of bad customer service all around this planet. and how easy it is to start improving it, and as you go on to read this book, you find that jefrey has a knack for thinking outside of the box, something we as human beings tend not to do, we like to get use to things and then we develop tunnel vision and think that "one way is the only way of doing things" But that's not what you'll get here, quite unconventional. He talks about all little things we can do to improve our service, and even states that an angry customer is an opportunity to create a loyal customer. truly great material, one of the most simplest books i've ever read. but still one of the most useful to this date. i will surely be looking forward to reading more of his work Hope my review helped you out, please feel free to write me at Moneymavericks92@Gmail.com
Review: This book is transformational. Although it may seem old-fashioned to be a human in customer service opportunities nowadays, this book forever sits on the shelves as a true testament to what can stand the test of time. Human to human, kindness, vulnerability, has always earned more money and created greater relationships than satisfaction. We read Jeffery’s book in our Café Mastermind, a mastermind group by Habitude Warrior, and in our book review discussions, we found incredible discussions and takeaways in his principles, including: the armor we wear versus vulnerability as a business strategy, from presentation to connection: the power of personal storytelling, customer loyalty versus satisfaction: where are you aiming?, Creating WOW moments, scarcity versus abundance thinking in business relationships, and the danger of hiding behind the podium. Those are just a few of the amazing takeaways and topics I learned and gained from this amazing book. As a reader and a fan, I highly recommend Jeffrey Gitomer’s book on Customer Loyalty —it’s priceless. No better principle to learn in the modern-day world than this one. Do yourself and your business a favor and make this an annual required read for every department and I believe you’ll find incredible results in your company and business. ~ Jon Kovach Jr. Bestselling Author, Mastermind Leader, Accountability Coach

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #378,441 in Books ( See Top 100 in Books ) #509 in Advertising #5,092 in Business Processes & Infrastructure #7,160 in Business Management |
| Customer reviews | 4.5 4.5 out of 5 stars (193) |
| Dimensions  | 16.48 x 2.9 x 24.1 cm |
| Edition  | 1st |
| ISBN-10  | 188516730X |
| ISBN-13  | 978-1885167309 |
| Item weight  | 590 g |
| Language  | English |
| Print length  | 256 pages |
| Publication date  | 30 July 1998 |
| Publisher  | Bard Press |

## Images

![Customer Satisfaction is Worthless, Customer Loyal: How to Make Them Love You, Keep You Coming Back, a - Image 1](https://m.media-amazon.com/images/I/91wY5KzbosL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Review
*by M***S on 8 April 2012*

Wow, i gotta say this book is quite the un-orthodoxed type. i'm sure glad i read it. Jeffrey has laid this book out very easy to read, i managed to finish it in about 2-3 days.. which is quite fast for me. He goes on to talk about the epidemic of bad customer service all around this planet. and how easy it is to start improving it, and as you go on to read this book, you find that jefrey has a knack for thinking outside of the box, something we as human beings tend not to do, we like to get use to things and then we develop tunnel vision and think that "one way is the only way of doing things" But that's not what you'll get here, quite unconventional. He talks about all little things we can do to improve our service, and even states that an angry customer is an opportunity to create a loyal customer. truly great material, one of the most simplest books i've ever read. but still one of the most useful to this date. i will surely be looking forward to reading more of his work Hope my review helped you out, please feel free to write me at Moneymavericks92@Gmail.com

### ⭐⭐⭐⭐⭐ Review
*by J***. on 1 May 2025*

This book is transformational. Although it may seem old-fashioned to be a human in customer service opportunities nowadays, this book forever sits on the shelves as a true testament to what can stand the test of time. Human to human, kindness, vulnerability, has always earned more money and created greater relationships than satisfaction. We read Jeffery’s book in our Café Mastermind, a mastermind group by Habitude Warrior, and in our book review discussions, we found incredible discussions and takeaways in his principles, including: the armor we wear versus vulnerability as a business strategy, from presentation to connection: the power of personal storytelling, customer loyalty versus satisfaction: where are you aiming?, Creating WOW moments, scarcity versus abundance thinking in business relationships, and the danger of hiding behind the podium. Those are just a few of the amazing takeaways and topics I learned and gained from this amazing book. As a reader and a fan, I highly recommend Jeffrey Gitomer’s book on Customer Loyalty —it’s priceless. No better principle to learn in the modern-day world than this one. Do yourself and your business a favor and make this an annual required read for every department and I believe you’ll find incredible results in your company and business. ~ Jon Kovach Jr. Bestselling Author, Mastermind Leader, Accountability Coach

### ⭐⭐⭐⭐⭐ Review
*by J***A on 21 January 2017*

Este libro te da un fundamento que no te enseñan en ninguna escuelas de negocios: "Un cliente SATISFECHO no sirve, solo quiere decir que no lo hiciste enojar. Un cliente satisfecho compra en cualquier otro lugar. Pero un cliente LEAL vale oro, un cliente leal regresa contigo por más, un cliente leal te hace publicidad de boca-a-boca con sus amigos y un cliente leal te defenderá con sus amigos." PROs: - ¿Estas generando clientes satisfechos o clientes leales en tu negocio? - ¿Cuando fue la ultima ves que un cliente te dijo "WOW" por tu producto/servicio? - ¿Sabes como estan tratando tus empleados a tus clientes? Contras: - Nada Este es uno de los mejores libros que he leido, sobre un tema poco tratado en las Universidades / Escuelas de negocios. Ampliamente recomendado.

## Frequently Bought Together

- Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
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*Product available on Desertcart Poland*
*Store origin: PL*
*Last updated: 2026-04-23*