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Desert Online General Trading LLC

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Genie

Q: Does this model require wifi for the wireless accessories or is it rf or bluetooth, magic perhaps?

This particular model does not require wifi and does not have wifi. The remotes and keypad work through 315/390 MHz which is similar to that of a television remote. No Wifi or bluetooth, or internet for that matter is required.

Q: Is the steel rail included?

Yes all you need is included...motor, rail, and two nice remotes and remote for outside too! We have bought two of these and they are soooo quiet!

Q: Does installation of the Gene 550 chaindrive garge door opener include installing the keypad and control?

Yes. I left my old wires in place and used them. I did not use the new wires in the box. The keypad was easier to set than most I have set in the past. I love this garage door opener it is very smooth and quiet.

Q: I have one sensor green one sensor red. I swapped them to see if that would work but still the same thing Any other reason why this would be happening

You should have one sensor with solid red and other with solid Green light. If the red one blinks, please check if something is blocking your doorway and also check the wiring. If there is no lights on both sensors, please contact customer service at 1.800-354-3643.

Product ID: 102317312

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📡HomeLink & Car2U compatible

🔧5-piece snap-together rail system

⛓️Heavy-duty chain drive

Frequently Bought Together

Genie Chain Drive 550 Garage Door Opener, Heavy Duty Chain Drive Opener, Model 2035-TKO

Genie EKTC 8ft Chain Drive Garage Door Opener Extension Kit for Genie Tube Style Chain Rails, Metallic

Garage Door Opener Hanging Kit, Galvanized Steel, Installation Screws Included, Compatible with Most Popular Brands

Description

⛓️ Unlock power, precision, and peace of mind—your garage’s new best friend.

SAFETY FIRST - Safe-T-Beam infrared sensors and Intellicode security technology protect your home and family with non-contact reversing and encrypted access.
BUILT TO LAST - Heavy-duty chain drive and a 0.5 HP motor deliver smooth, reliable operation backed by a 10-year motor warranty.
EFFORTLESS INSTALLATION - Snap-together rail and pre-assembled chain mean no extra hardware or cable assembly—get it up and running fast.
SEAMLESS SMART INTEGRATION - Works out-of-the-box with HomeLink and Car2U—no bridges or repeaters needed to sync with your car’s built-in remote.
COMPLETE CONTROL CONVENIENCE - Includes two 3-button remotes, wireless keypad, and multi-function wall console with vacation lock and light control—total command at your fingertips.

The Genie Chain Drive 550 (Model 2035-TKO) is a heavy-duty, easy-to-install garage door opener designed for 7-foot sectional doors (8-foot with extension). Featuring a robust 0.5 HP motor and durable chain drive, it offers smooth, quiet operation. It includes two pre-programmed remotes, a wireless keypad, and a multi-function wall console with vacation lock and light control. Compatible with HomeLink and Car2U systems, it ensures seamless smart integration. Safety is prioritized with Safe-T-Beam sensors and Intellicode encrypted access. Backed by a 10-year motor warranty and US-based support, it’s built for long-lasting, secure performance.

Specifications

Manufacturer	Genie
Part Number	38957R
Item Weight	27.9 pounds
Product Dimensions	116 x 12 x 8.5 inches
Item model number	2035-TKV
Batteries	4 CR2 batteries required. (included)
Is Discontinued By Manufacturer	No
Size	ChainDrive 550
Color	Black
Style	ChainDrive 550
Pattern	Door Opener
Power Source	AC
Voltage	120 Volts
Horsepower	0.5
Item Package Quantity	1
Coverage	Lifts 7 foot high sectional garage doors (8 foot with extension kit sold separately)
Certification	UL Listed
Usage	For use on sectional garage doors only, Residential Garage Door Opener
Included Components	Includes a Genie chain drive garage door opener for 7 foot high doors, 2 3-button preprogrammed garage door opener remotes, wireless keyless keypad, wall control with light button and vacation lock, safety sensors, hardware, batteries, detailed installation instructions and owners manual
Batteries Included?	Yes
Batteries Required?	No
Battery Cell Type	Lithium Manganese Dioxide
Average Battery Life	2 years
Warranty Description	Limited 10 Year Motor, 5 Year Chain, 1 Year Parts and 1 Year Accessories

Have a Question? See What Others Asked

Does this model require wifi for the wireless accessories or is it rf or bluetooth, magic perhaps?

Is the steel rail included?

Does installation of the Gene 550 chaindrive garge door opener include installing the keypad and control?

I have one sensor green one sensor red. I swapped them to see if that would work but still the same thing Any other reason why this would be happening

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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